Help & Support

1. Live Support

Need some help or experiencing a critical issue?

For urgent issues — including anything blocking an active investigation — call us directly. We're here to help.

Goodwin Main Line — (587) 912-1987

2. Submit a Support Ticket

Something not working quite right, or have a request?

Submit a support ticket using the following form and our team will respond as quickly as possible. Please include as much detail as you can so we can resolve your issue efficiently.

*For urgent issues — including anything actively blocking an active investigation — please call us directly using the Live Support line above.

3. Platform Outages

If the platform is unavailable, we will contact you directly by email with an update and an estimated restoration time — you do not need to submit a ticket during a confirmed outage.

For real-time platform status and service interruption updates, visit our Status Page.

Please note that if you are mid-investigation, your audio recordings remain accessible outside the platform and interview rooms stay open until you close them, so no active session will be lost.